How to Ask Questions Effectively
This document was translated from Chinese by AI and has not yet been reviewed.
Effective Questioning Methods
Cherry Studio is a free and open-source project. As the project grows, the workload of the team increases significantly. To reduce communication costs and efficiently resolve your issues, we encourage everyone to follow the steps below when reporting problems. This will allow our team to dedicate more time to project maintenance and development. Thank you for your cooperation!
1. Documentation Review and Search
Most basic problems can be resolved by carefully reviewing the documentation:
Functionality and usage questions can be answered in the Feature Introduction documentation;
High-frequency issues are compiled on the FAQ page—check there first for solutions;
Complex questions can often be resolved through search or using the search bar;
Carefully read all hint boxes in documents to avoid many common issues;
Check existing solutions in the GitHub Issues.
2. Web Search or Consult AI
For model-related issues unrelated to client functionality (e.g., model errors, unexpected responses, parameter settings):
Search online for solutions first;
Provide error messages to AI assistants for resolution suggestions.
3. Ask in Official Communities or File GitHub Issues
If steps 1-2 don't solve your problem:
For model errors:
Provide full screenshots with error messages visible
Include console errors (Viewing Method)
Sensitive information can be redacted, but keep model names, parameters, and error details
For software bugs:
Give detailed error descriptions
Provide precise reproduction
Include OS (Windows/Mac/Linux) and software version number
For intermittent issues, describe scenarios and configurations comprehensively
Request Documentation or Suggest Improvements
Contact via Telegram @Wangmouuu, QQ (1355873789), or email [email protected].
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